Refund and Returns Policy

Our delivery partner will pick up the item within 1-2 days after your request has been submitted & approved for exchange. Kindly ensure that the product is in its original packaging and condition that it was delivered in.

TERMS & CONDITIONS FOR RETURN / EXCHANGE:

• Return/Exchange can only be made within 7 days from the date of delivery.
• The item should be in its original packaging & unopened.
• It should also be in the same resaleable condition you received it in.
• Refunds will be done only through the Original Mode of Payment”.

• Others:
  Cancellation & Replacement Policy:
  Applicable as per the website Products/Services
• Address & Contact Details:
  Jebel Ali Building, Warehouse 1, Al Quoz 3, Dubai, UAE. For more information send an email to info@wellbe.ae
• Country of merchant domicile:
  United Arab Emirates.

• Governing Law and Jurisdiction:
  “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.

Unfortunately, if any of the above conditions are not met, we will not be able to return /exchange your order.

HOW ARE REFUNDS PROCESSED?
Payments made online will be refunded through the Original Mode of Payment within 1-2 weeks.
Payments made by cash or card on delivery will be issued store credit for the purchase amount.
In both instances, shipping fees will not be refunded.
If your order was eligible for free delivery a deduction of AED 25 will apply from the refund amount.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
Here at WellBe we maintain high standards in relation to packaging your order, however, mistakes do arise from time to time. Please accept our deepest of apologies if you have received an incorrect/faulty product. As part of our customer service objectives, we will do our utmost to resolve your query with speed, ease and with utter minimal inconvenience to ensure a smooth process.

We will review each case individually when acknowledging the return of the product; however, in some cases we may require further information, such as pictures, so we can align the best course of action. Our goal is to provide the best solution for you as quickly as possible.

WHAT SHOULD I DO IF MY ITEM IS DAMAGED/FAULTY?
Although we take care to avert any damage or faults to your goods during the delivery process, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty product.

We request that you do not refuse delivery, but instead accept the goods and contact us immediately. Refusal may actually result in a delay in the return process. You can contact us through your account via info@wellbe.ae. Please attach any pictures you have of the damaged product to the email in order for us to investigate the issue and proceed with the return process. A member of our team will review the details and offer the best resolution to resolve your query.

I BELIEVE MY PRODUCT IS FAKE / NOT GENUINE
WellBe prides itself on working directly with brands as official distributors. All products are 100% genuine. If you are not 100% satisfied with your product, you can contact us through your account via info@wellbe.ae. Please attach any pictures you have of the product to the email in order for us to investigate the issue. A member of our team will review the details and offer the best resolution to resolve your query.

We do not guarantee a replacement of your product.